Bay Credit Union in 601 U.S. 231

Customer Reviews about Bay Credit Union:

• ★ ★ ★ ★ ★
  Becky the branch manager personally handled my call today and was very professional. I believe she excels at her occupation and deserves a pay rate increase. I'm not a friend of hers just a member. Awesome experience and I hope you and your boss see this because you did an amazing job! Keep it up. Seth
  By Seth Jenkins, January 13, 2017
• ★ ☆ ☆ ☆ ☆
  An anachronism at best. With no loans, lines of credit or negative checking balances I have lost over $200 to my decision to give BayCU a chance Bay *is* your grandparents' credit union which may have been a sustainable model 20 years ago but I have lost triple digit sums to their sloppy infrastructure and blew the staff's minds with the revelation that one can use Facebook to send money to relatives (the feature was no less than 3 years old at this time). I know, from experience, that there are reputable financial institutions that will credit your account and fix these kinds of problems so you can get on with your day, especially if you know where the money went. No such luck here and if they can't be bothered to call up another bank just to correct a transaction, I have no intention of taking it on faith that they will protect or reimburse my losses if I fall victim to identity theft. The ATMs still require money to be sealed in an envelope which is little more than a minor inconvenience but if you deposit anything into them, expect to wait several days for it to be credited to your account. That's not to say it won't necessarily be credited quickly but, according to what one employee informed us, the deposits are collected and verified by a third party that arrives on a random day of the week unknown even to the bank so even they don't know how long your money will be sealed in that box. For a long time I maintained that Bay is not a *bad* credit union, just not one that has kept up with the times very well (even their online banking app looks like a Windows 98 program begrudgingly forced to fit onto a 1.5 x 2.5 in screen) however a recent letter from them has casting less benefit and more doubt: an overdraft letter stating that my *savings* account was overdrawn a week ago. That could easily be my fault except my checking account is closed and associated debit card were deactivated over a month ago. I only hadn't closed out the savings account to avoid an early account closure fee and now, according to Bay, I'll need to pay over $50 for that luxury and who knows how many other types of fees I will have tossed my way before I escape this nightmare. Above are only my objective objections. Subjectively, I'd argue you may as well be at a bank. You aren't a *member* to be advocated. It's not *your* money they loan out to stay in business. It is a zero-sum game to them and I think the finance officers would do well at Bank of America. At Bay Credit Union you get the treatment of a bank and the resources of a gas station
  By Jack Linhart, December 06, 2016

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About Bay Credit Union in Panama City